In the list of services, you can run certain searches (eg. by driver name, type of service or date of service performed), on the other hand, you can track the current status of the services you have initiated. These statuses can be:
Uncompleted services can be reopened and modified on the day of service and you can also upload additional documents.
Saved services can be reopened and modified only until the assessment process is started by the DiDb head office.
It is no longer possible to reopen and edit the assessed services.
After clicking on the “Reports” function in the left menu bar, please open the ”Services” module:
After opening the module, all services provided by you or another user assigned to the same carrier partner will be listed.
The saved services are assessed by Sectran head office and include a background check in addition the checking process of the uploaded data and documents. Sectran head office undertakes to process the completed applications – submitted on weekdays, during working hours from 8:00 to 16:00 – with a maximum deadline of 2 hours.
If our colleague detects any errors during the assessment of the application, he / she will contact you by e-mail and, depending on the nature of the error, request clarification, correction or uploading a new document.
The status of the service will only change from saved to assessed if all data and documents have been accepted and the assessment process has been made.
The driver will be informed about the result of the assessment and the decision by SMS – even if it is positive or not.